Policy
Return policy
Clear terms, fair process, with the people behind every harvest in mind.
- 01
Eligibility
Returns are accepted within 7 calendar days of delivery. Items must be unused, unopened, and in their original condition. Proof of purchase is required.
- 02
Non-returnable items
Coffee, cacao, and any consumable products once opened. Personalized/custom items. Final sale or discounted items.
- 03
Damaged or incorrect items
Contact us within 48 hours of delivery. Email info@coffeeisourreligion.com with your order number and photos.
- 04
Process
Email us your order details. Wait for return authorization. Ship per the instructions provided.
- 05
Refunds
Refunds are processed to the original payment method within 5-10 business days. Shipping is non-refundable unless the return is due to our error.
- 06
Shipping
Customer pays return shipping unless the return is due to our error.
- 07
Limitation of liability
We are not responsible for improper use, storage, or handling of products after delivery.
